Remote Network Troubleshooting (Short-Term)

This service provides focused troubleshooting for network issues.

No long-term contracts: Pay-as-you-go or per-incident.
No direct system access: I don’t need your VPN or admin credentials.
Collaborative support: All work is conducted via Teams, Slack, or Zoom to guide your on-site team.

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Scope

• Identify the cause of network issues
• Analyze configurations and traffic behavior
• Provide clear instructions for verification and correction

This service is limited to analysis and guidance.

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Supported Areas

• Firewall (FortiGate, etc.)
• VPN (IPsec)
• Routing / VLAN
• Wi-Fi issues
• Packet analysis (Wireshark)

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Communication and Access Policy

• Configuration is performed via Teams / Slack communication
• Commands and settings are exchanged as text (copy & paste)
• No direct access to CLI or GUI is performed

This avoids unintended changes and keeps all operations visible.

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Packet Analysis

• Wireshark capture files may be requested
• Analysis is performed offline
• Results are explained with concrete next steps

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Pricing

• Diagnosis Fee: €50
• Per Incident: €100 – €250
• Optional Success Bonus: €50 – €150

No hourly billing.
Pricing is based on the issue, not time spent.

If no useful insight is provided, a partial refund may be applied.

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Availability

• Japan Standard Time (UTC+9)
• Response within 24 hours

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Example

Reduced unnecessary onsite operations by redesigning network architecture (20+ devices consolidated).

View technical case study

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Disclaimer

• Best-effort service
• No guarantee of full resolution
• All changes are executed by the client

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Contact

• Description of the issue
• Current network structure (if available)
• Actions already taken

Clear information leads to faster diagnosis.